1. Introduction
Pioneer Digital (“we”, “our”, “us”) is a Melbourne-based marketing consultancy founded by Sherin Philip. Our mission is to help entrepreneurs, consultants, and service-based professionals build recognition, credibility, and consistent lead flow through strategic marketing systems.
This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or engage with our services.
2. Information We Collect
We may collect the following information:
a. Information You Provide Directly
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Name
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Email address
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Phone number
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Business details
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Information shared when booking a discovery call, submitting a form, or contacting us
b. Automatically Collected Information
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IP address
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Browser type
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Device information
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Pages viewed, time spent, and website interactions
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Cookies and tracking technologies used for analytics and user experience improvements
3. How We Use Your Information
We use your information to:
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Provide marketing consultations and digital services
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Respond to enquiries and booking requests
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Send updates, resources, and communication relevant to your business needs
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Improve website performance and user experience
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Maintain security, prevent misuse, and comply with legal obligations
4. Sharing of Information
We do not sell or trade personal data. We may share information only with:
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Trusted third-party service providers (hosting, analytics, CRM, scheduling tools)
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Legal authorities if required under applicable laws
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Internal team members for service delivery
All third-party partners are obligated to protect your data and use it solely for the purposes requested.
5. Cookies & Tracking Technologies
Our website may use cookies, pixels, and tracking tools to analyse visitor behaviour and improve site performance. You may disable cookies in browser settings, though some features may not function fully.
6. Data Security
We implement industry-standard security measures, but no online system is 100% secure. We encourage users to practice safe internet use and protect their devices.
7. Data Retention
We retain personal information only as long as necessary for:
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Service delivery
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Legal requirements
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Business analytics and support obligations
8. Your Rights
Depending on your region, you may have rights to:
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Access, correct, or delete your personal data
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Restrict or object to data processing
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Request data portability
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Withdraw consent at any time
To exercise your rights, contact us using the details below.
9. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of the website signifies acceptance of these updates.
11. Contact Information
For questions or privacy requests, contact:
Name: Sherin Philip
Email: sherin@pioneer-digital.com.au
Phone: +61 412633803
